Frequently Asked Questions (FAQ)
Please use this FAQ Page to find answers to questions commonly asked of our service teams.
- What is the Hobart Service Request Portal?
- What can I do in the portal?
- Do I need an account to submit a service request?
- How do I submit a service request?
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Using a third-party platform (e.g., Service Channel or Corrigo)? Should I be using this portal?
If your organization is supported through a third-party service platform, all service requests must be submitted through that platform.
Using the Hobart portal may result in delays or misrouted requests. If you’re unsure which method to use, please consult your facilities or procurement team.
- What happens after I submit a request?
- Who do I contact if I need to change or cancel a service request?
- Is this available 24/7?
The Service Request Portal is an easy-to-use online tool that allows Hobart Service customers to request service for their equipment at their convenience.
At this time, the portal allows you to submit a service request directly to Hobart Service. More features will be added in future updates.
No, however, you will need to provide all of the necessary details for account creation with Hobart Service. If you're not sure, please contact our Customer Service team.
Simply click "Submit a Service Request", complete the short form to outline your location, equipment details and issue description. Then click Submit!
You will receive an email confirmation. Our dispatch team will review your request and schedule service based on availability and urgency. If you have opted in to notifications, you will receive an email or text once the work order is scheduled and then another when a tech is in route.
Please contact Hobart Service Customer Service directly at 1-888-4Hobart if you need to update or cancel your request.
Yes! The portal is available 24/7 for submitting service requests. Requests submitted after hours will be reviewed the next business day.