Frequently Asked Questions (FAQ)

Please use this FAQ Page to find answers to questions commonly asked of our service teams.

Service Request Questions
  1. What is the Hobart Service Request Portal?

    2. The Service Request Portal is an easy-to-use online tool that allows Hobart Service customers to request service for their equipment at their convenience.

  2. What can I do in the portal?

    3. At this time, the portal allows you to submit a service request and pay an invoice using a credit card.

  3. Do I need an account to submit a service request?

    4. No, however, you will need to provide all of the necessary details for account creation with Hobart Service. If you're not sure, please contact our Customer Service team at 1-888-4HOBART.

  4. How do I submit a service request?

    5. Simply click "Submit a Service Request", complete the short form to outline your location, equipment details and issue description. Then click Submit!

  5. Using a third-party platform (e.g., Service Channel or Corrigo)? Should I be using this portal?

    6. If your organization is supported through a third-party service platform, all service requests must be submitted through that platform.

    Using the Hobart portal may result in delays or misrouted requests. If you’re unsure which method to use, please consult your facilities or procurement team.

  6. What happens after I submit a request?

    7. You will receive an email confirmation. Our dispatch team will review your request and schedule service based on availability and urgency. If you have opted in to notifications, you will receive an email or text once the work order is scheduled and then another when a tech is in route.

  7. Who do I contact if I need to change or cancel a service request?

    8. Please contact Hobart Service Customer Service directly at 1-888-4Hobart if you need to update or cancel your request.

  8. Is this available 24/7?

    9. Yes! The portal is available 24/7 for submitting service requests. Requests submitted after hours will be reviewed the next business day.

Invoice & Payment Questions
  1. Where can I find my Customer Account Number or Invoice Number?

    2. Your Customer Account Number and Invoice Number can be found on your Hobart invoice. Enter the account number exactly as it appears, including any leading zeros or special characters if displayed.

  2. What should I do if my Customer Account Number or Invoice Number cannot be found?

    3. If your Customer Account Number or Invoice Number contains leading zeros or special characters, enter them exactly as shown on your invoice. Omitting leading zeros may prevent your information from being located in the Customer Portal. If your information still cannot be located after verification, please email our Finance & Accounting Support Team for assistance at Payment Support.

  3. What happens if I accidentally pay the wrong invoice?

    4. Contact Payment Support and provide a phone number for an agent to call you back at. Please do not include credit card numbers or other sensitive information in the email.

  4. Do you accept PayPal, Venmo, or other alternative forms of payment?

    5. No, Hobart Service currently accepts major credit cards as forms of online payment.

  5. Can I split payment between multiple cards?

    6. No, Hobart Service currently only allows one form of online payment per invoice. If split payments are required, email Payment Support for assistance. Please do not include credit card numbers or other sensitive information in the email. Instead, include a phone number in the email and a representative will call you.

  6. Can I pay more than one invoice at the same time?

    7. No, Hobart Service currently only allows payment of one invoice at a time.

  7. Can I see my payment history?

    8. No, you cannot see payment history. If you have questions, please reach out to Payment Support.

  8. How do I get a statement of account, credit card receipt copy, or copy of an invoice?

    9. Contact Payment Support and provide the relevant information needed to retrieve the information requested.

  9. Is this available 24/7?

    10. Yes! Online payments can be made 24/7.

  10. Will I be able to keep my credit card number on file for future use via the portal?

    11. No, credit card information is not currently stored for security purposes.

  11. How long does it take for my payment to be applied to my open invoice?

    12. Once submitted, payment will be applied immediately and the open balance will be reconciled.

  12. Is there a fee to make an online payment?

    13. At this time, there are no fees associated with making payments through our online payment portal.